Pick-up & Delivery

Total Ownership Experience®

To make your service experience as convenient as possible, Louisville INFINITI are dedicated to providing you a complimentary INFINITI Courtesy Vehicle whenever your INFINITI is in for warranty repair.

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Your INFINITI Courtesy Vehicle

We make every effort to ensure your service experience is convenient in every facet. Participating retailers provide customers with an INFINITI courtesy vehicle when your ride is undergoing a warranty repair. This way, you don't have to put your life on pause while your vehicle is being worked on.

INFINITI'S Trip Interruption Benefits

If your INFINITI vehicle endures any sort of breakdown within 100 miles from your home, an INFINITI representative has the power to provide Trip Interruption Benefits. This service covers expenses ranging from transportation to lodging and meals for the vehicle owners as well as companions. Though such a breakdown is highly unlikely, Trip Interruption Benefits provides you with the peace of mind you deserve.

INFINITI Roadside Assistance

If your vehicle has a flat tire, runs out of fuel or if you request any other sort of assistance, reach out to our Roadside Assistance crew for help. This service is available 24 hours a day, every single day of the year. All you have to do is call 1.800.662.6200 and select option one. As long as you are in the continental United States, we will provide immediate support.

INFINITI Repeat Customer Incentives

Purchase or lease a new INFINITI vehicle and we will waive upwards of $500 of excess wear-and-use or excess mileage liability on your current INFINITI Financial Service lease. We will also waive the security deposit when you buy a new INFINITI vehicle on or ahead of your current vehicle's lease expiration date.

INFINITI Financial Services

INFINITI Financial Services is here to meet your financial needs. This program provides an array of purchase and lease options with creative financing plans suitable for every prospective INFINITI owner/lessee.

INFINITI Complimentary Pick-Up & Delivery

At Louisville INFINITI we take customer service seriously. After all, our goal is to ensure you're happy with your entire experience, from the time you purchase a vehicle from us until the final service visit of your ownership. To make your life easier, we offer complementary pickup and delivery of your vehicle for scheduled service, plus a loaner vehicle for you to drive.

Some Key Points About Scheduling Your Pick-up & Delivery

We want everything to go smoothly when you schedule a pick-up and delivery of your INFINITI. Please remember the following items when making the appointment.

Reminders for the Loaner Car Appointment Scheduling

Believe it or not, plenty of people want to use our loaner car program. If you want to utilize the program, you may choose to schedule an appointment by calling 502-565-4706 between 4 and 7 days out so that we can guarantee the availability of a loaner vehicle.

In order for our staff to pick up and deliver your INFINITI free of charge the pick-up location must be within two hours of our dealership.

If you live more than two hours away, don't worry. We can arrange to meet you at a mutual location, so contact our service professionals for more information.

The Pickup Time for a Vehicle Must be in the Morning

Because of some constraints, we apologize for being unable to set a specific time to pick up your INFINITI so it can be serviced. The day of the pick-up, a driver will call as he leaves the dealership so you know approximately when to expect a visit. Please don't forget that we will be meeting at the spot you designated. Your vehicle will be staying at least overnight at Louisville INFINITI. If for any reason the pickup time doesn't work with your schedule, you're absolutely welcome to drive the car to the service center yourself.

Have Everything Ready, Including the Required Documents

When our driver shows up, you need to turn over certain items such as a copy of your vehicle insurance card, driver's license, and a major credit card. You must be at least 25 years-old, plus carry insurance that will cover any incidents when driving a replacement rental car. We will check the names on the driver's license, insurance card and credit card to ensure they match. Before we can leave the loaner vehicle with you, the driver must get your signatures that indicate you agree to the loaner terms and conditions.

There are some other rules about the use of loaner vehicles, which you should know about before going forward with using the program.

You need to return the loaner vehicle promptly after your own car has been fully serviced. After 24 hours have passed since work on your vehicle has been completed, you will be assessed a daily rental rate of $250.00.

You cannot smoke or transport a pet in the loaners. If you engage in either activity, you must pay a $275.00 fee for detailing.

The customer vehicle and loaner vehicle must have enough fuel to complete the roundtrip. If not, a charge will be applied per gallon to the customer.

We appreciate that you have chosen to let us at Louisville INFINITI serve you.
Louisville INFINITI
8 AutoCenter Drive, Louisville, KY 40299
Service 502-526-4219

Service
Day Open Closed
Monday 7:00AM 6:00PM
Tuesday 7:00AM 6:00PM
Wednesday 7:00AM 6:00PM
Thursday 7:00AM 6:00PM
Friday 7:00AM 6:00PM
Saturday 8:00AM 2:00PM
Sunday Closed Closed
Parts
Day Open Closed
Monday 7:00AM 6:00PM
Tuesday 7:00AM 6:00PM
Wednesday 7:00AM 6:00PM
Thursday 7:00AM 6:00PM
Friday 7:00AM 6:00PM
Saturday 8:00AM 2:00PM
Sunday Closed Closed